ar99 is committed to providing a safe and enjoyable platform for Pakistani players. Gaming should be an entertaining activity — never a source of financial or emotional distress. This page explains the tools, policies, and resources ar99 has in place to help every player stay in control.
STRICTLY 18+ ONLY | All real-money services are restricted to adults aged 18 and over.
Responsible gaming is not just a checkbox on a compliance list for ar99 — it is a genuine operational commitment that shapes how the platform is built and how our support team is trained. For Pakistani players across Karachi, Lahore, Islamabad, Rawalpindi, and Faisalabad, ar99 wants to be the platform you trust not just to pay out your winnings, but to have your back when you need to pump the brakes.
Gaming — whether that is placing a bet on a PSL match, spinning JILI slots, or sitting down at a WM Live baccarat table — is entertainment. It carries risk of financial loss, and for a small proportion of people it can become compulsive. ar99 does not minimise this reality. Our responsible gaming tools, policies, and this page exist precisely because we recognise that not every player's relationship with gaming stays comfortably recreational forever.
The ar99 responsible gaming framework is built around three principles: Prevention (making it easy to set limits before a problem develops), Intervention (identifying and reaching out to players showing signs of problematic activity), and Support (providing clear, immediate self-exclusion options and directing players to professional help without barriers).
ar99 also trains its 24/7 customer support team to recognise responsible gaming red flags in chat interactions — things like expressions of distress about losses, requests for credit, or questions about bypassing account limits. When these indicators appear, ar99 support staff are trained to provide responsible gaming information proactively rather than simply closing the conversation.
If you are a player who is currently concerned about your gaming activity, please do not hesitate to use the self-exclusion tool described below or to contact ar99 support via live chat right now. There is no judgment and no delay.
Honest answers to these questions can help you assess your own relationship with gaming. If you answer "yes" to three or more, we strongly encourage you to use our self-exclusion tools or contact support.
Do you find yourself thinking about gambling when you are trying to focus on other things — work, family, or daily responsibilities?
Have you ever deposited more than you originally planned because you wanted to recover losses from an earlier session?
Have you lied to family members or friends about how much time or money you spend on gaming?
Has the money you spend on gaming ever put pressure on your household budget — rent, groceries, utility bills?
Do you feel restless, irritable, or anxious when you cannot access gaming for a day or two?
Have you tried to cut down your gaming activity and found it difficult to stick to the limits you set for yourself?
All tools are available immediately via Account Settings or 24/7 live chat — no waiting period, no paperwork.
Set a daily, weekly, or monthly cap on how much you can deposit to your ar99 PKR Wallet. Once a limit is active, it cannot be increased immediately — a mandatory cooling-off period applies to any upward change, giving you time to reconsider.
Cap the net amount you can lose within a set period. Once your loss limit is reached, ar99 will temporarily suspend real-money play on your Account for the remainder of that period. This tool is available for daily, weekly, and monthly periods.
Set a maximum continuous play duration. When the session limit is reached, ar99 will display a reminder notification and prompt you to take a break. Useful for players who lose track of time during long PSL match betting sessions or extended slot play.
Take a short structured break from ar99 without committing to a full self-exclusion. Cooling-off periods of 24 hours, 7 days, or 30 days are available. During a cooling-off period, login is suspended and no deposits or bets can be placed.
Request a temporary or permanent self-exclusion at any time via 24/7 live chat. No waiting period. ar99 will close your Account for the chosen duration and remove you from all promotional communications immediately. See the detailed guide below.
ar99 displays your current session duration and net profit/loss figures in your Account Dashboard at all times. You can also request a full gaming history report showing all deposits, bets, and withdrawals for any date range via live chat support.
Self-exclusion is available 24/7 with no bureaucratic delay. Here is how to activate it:
Click the live chat icon on ar99.asia. You do not need to be logged in to initiate a self-exclusion request. Just open a chat and state that you would like to self-exclude.
Tell the support agent how long you want to be excluded: 7 days, 30 days, 90 days, 6 months, 1 year, or permanently. There is no wrong answer — choose the period that feels right for your situation.
The support agent will confirm your Account identity using your registered mobile number. This takes under 2 minutes.
Your Account will be closed and you will be removed from all promotional SMS and email lists within minutes of confirmation. Any pending bets will be settled and the balance returned to your registered payment method.
ar99 will not send you any marketing during your exclusion period. If you attempt to create a new account during exclusion, it will be identified and closed. At the end of a temporary exclusion period, a mandatory 24-hour reactivation review applies before access is restored.
Problem gambling does not always look the way people expect. It rarely starts with dramatic losses — it often creeps in through small habit changes. ar99 wants Pakistani players to be aware of these warning signs in themselves and in people they care about:
Depositing more to "win back" money already lost is one of the clearest early warning signs. The maths never improves by chasing.
Hiding deposit confirmations from family, using a separate bank account, or minimising how much time you spend gaming.
Constantly checking your ar99 balance, PSL odds, or slot results even during family meals, prayers, or work hours.
Borrowing money to fund gaming, delaying bill payments, or dipping into money set aside for household expenses.
Feeling genuinely happy only after a win, and disproportionately low or irritable after a losing session.
Deciding to quit or take a break, then finding yourself back on the platform within hours or days without a real plan.
Strict 18+ Enforcement: ar99 requires CNIC-based age verification before any withdrawal is processed. Any Account found to belong to a person under 18 is immediately suspended.
No Marketing to Vulnerable Players: Players who activate any responsible gaming tool, including deposit limits or cooling-off periods, are automatically removed from promotional communications for the duration of that tool's activation.
Trained Support Staff: ar99's 24/7 support team receives responsible gaming training to identify distress signals in player interactions and respond appropriately.
Transparent Game Information: ar99 displays certified RTP percentages for all slot titles and does not misrepresent odds, house edges, or expected returns to players.
Immediate Self-Exclusion: ar99 does not impose waiting periods on self-exclusion requests. Any player can be excluded within minutes via 24/7 live chat.
No Credit Facilities: ar99 does not offer credit betting, deferred payment, or any form of lending to players. All play is funded from the PKR Wallet using real deposited funds only.
Reaching out is a sign of strength, not weakness. ar99 support is available 24/7 — please use it.
The fastest way to activate self-exclusion, set deposit limits, or speak with a trained support agent about responsible gaming concerns. Available any hour, any day — open the live chat on ar99.asia right now.
Email: [email protected] — for non-urgent responsible gaming enquiries.
If you would prefer to speak with someone outside of ar99, international responsible gaming organisations such as Gamblers Anonymous maintain resources and peer support networks that are accessible online. Searching "problem gambling helpline" in your area is a good starting point.
ar99 supports your right to seek independent help at any time.
ar99 is Pakistan's Black Diamond VIP casino and cricket betting platform. The experience is designed to be entertaining and fair. If you are ready to play, do so with the confidence that ar99's responsible gaming tools are always there when you need them.
18+ only. Ensure online gaming is lawful in your location. Gamble responsibly — it's entertainment, not income.